Shipping Policy

Here is how orders leave us and when to expect them. Read it together with our Refund & Returns Policy.

Where we deliver. We ship to all fifty US states, plus Washington DC, Puerto Rico, and APO/FPO/DPO addresses. We do not ship outside the United States. Our hardware is certified for use on US frequency bands and US mains voltage, which is why we keep delivery domestic rather than sending units somewhere they may not be approved for use.

Cut-off and dispatch. We pack Monday to Friday, excluding federal holidays. In-stock orders placed before 2:00 PM Pacific normally leave the same working day, and everything else within one working day. You receive an order confirmation immediately and a separate email with a tracking number once the carton is scanned by the carrier.

What shipping costs. Standard shipping is free on orders over $75 going to the contiguous states. Below $75, a flat $6.95 is added and shown before you pay. Expedited services, and deliveries to Alaska, Hawaii, Puerto Rico, and military addresses, are quoted live at checkout — there are no surcharges added after you have paid.

How long delivery takes. Once a parcel is with the carrier, standard delivery to the contiguous states usually runs 2–6 business days. Alaska, Hawaii, and Puerto Rico typically take 5–10 business days, and APO/FPO/DPO parcels move through the military postal system on their own timetable. All of these are carrier estimates rather than guarantees, and weather, holiday backlogs, and carrier disruption can extend them.

Tracking. Tracking numbers can take up to 24 hours to show movement after we generate the label. If your tracking has not updated for three working days, email us and we will open a trace with the carrier.

Getting the address right. Please check the delivery address, including any apartment, suite, or unit number, before you pay. We are not responsible for delay or loss caused by an address that is wrong or incomplete, and a parcel returned to us as undeliverable will need reshipping at your cost. Address changes can only be made before dispatch — email us straight away and we will try to catch it.

Delivery without signature. Unless the carrier requires a signature, parcels are left at the address given. If your building has no secure place for a delivery, consider shipping to a workplace or a carrier pickup point instead.

Missing or damaged in transit. If a parcel is lost, or arrives crushed, opened, or rattling, contact us within 7 days of the delivery or expected delivery date with your order number and photographs of the packaging and contents. We file the carrier claim ourselves and sort out a replacement or refund with you; you do not need to deal with the carrier.

Split shipments. Where one order contains items held in different locations, it may arrive in more than one parcel on different days, each with its own tracking number. You are never charged twice for shipping when this happens.

Questions. If anything about dispatch, tracking, or delivery is unclear, get in touch before you order rather than after.

Contact. MeshHubGear, 2566 Sherwood St #11a, Las Vegas, NV 89109, USA. Email: support@meshhubgear.com. Phone: 714-325-9204.