Refund and Returns Policy

Networking gear either fits your home and your internet service or it does not, and that is not always obvious from a product page. This policy explains how to send something back, how refunds are paid, and what our warranty covers.

45 days to change your mind. Most items can be returned within 45 days of the delivery date. The unit needs to be in resalable condition with its power supply, cables, mounting hardware, brackets, and printed material in the original box, and we need to be able to tie it to an order.

What we cannot take back. Units with a removed, defaced, or altered serial number or security label; items physically damaged after delivery, including surge or lightning damage; hardware whose firmware has been replaced with third-party builds; opened software licences, subscription keys, and activation codes; and clearance items marked final sale on their product page. Cut-to-length cable is made to order and is non-returnable unless faulty.

Starting a return. Email support@meshhubgear.com with your order number and a line about what went wrong. We reply with an RMA number and the correct return address, which is not always the address printed on your parcel. Please wait for that number — unannounced returns can sit unidentified in receiving for weeks.

Who pays return postage. If the item is faulty, was damaged in transit, or we sent the wrong thing, we cover it and email you a prepaid label. For a change of mind or an ordering error, return carriage is yours. Use a tracked service and keep the receipt; we cannot refund a parcel that never arrives.

Refunds. We inspect returns within 2 business days of receipt and email you the outcome either way. Approved refunds go back to the card or account used for the order and normally appear within 5–10 business days, depending on your bank. Outbound shipping is refunded only where the return arose from a fault or our mistake.

Swapping for something else. We do not run a formal exchange queue. The quickest route is to return the original for a refund and order the replacement straight away so it ships from current stock rather than waiting on your parcel.

3-year limited warranty. Hardware bought here carries a 3-year limited warranty against defects in materials and workmanship in normal indoor use, running from the delivery date. We repair or replace a defective unit; where neither is possible we refund it. The warranty does not cover accidental damage, liquid ingress, power surges, outdoor exposure of indoor-rated equipment, unauthorised repair, or normal cosmetic wear. To claim, email your order number with a description and, where you can, a short video or photo of the fault.

Damaged, faulty, or wrong on arrival. Tell us within 7 days of delivery, with photos of the item and the outer carton. We arrange a replacement, repair, or full refund at our cost, return postage included.

A refund that has not landed. Card refunds sometimes lag behind our confirmation email. If 10 business days have passed, check with your bank first, then send us the refund confirmation and we will chase it from our side.

Contact. MeshHubGear, 2566 Sherwood St #11a, Las Vegas, NV 89109, USA. Email: support@meshhubgear.com. Phone: 714-325-9204.