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FAQ
Ordering & Payment
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express, Discover) at checkout. Payment is processed securely through our payment provider, and your card details never reach our servers.
Do you ship to PO boxes? We ship to PO boxes and military addresses (APO, FPO, DPO) via USPS, and we also ship to regular street addresses via UPS and FedEx. Select your address type at checkout and the available carriers will be shown.
Is my order confidential? Yes. Your order details are used only to process and ship your order, provide support, and comply with tax and legal requirements. We do not share customer information with third parties for marketing, and your full card number is never stored on our systems. See our Privacy Policy for complete details.
Shipping & Delivery
How much does shipping cost? Standard shipping is free on orders over $75 within the contiguous United States. Orders under $75 ship for a flat $6.95. Expedited services and shipments to Alaska, Hawaii, Puerto Rico, and military addresses are quoted live at checkout.
When will my order ship? We pack Monday to Friday, excluding US federal holidays. In-stock orders placed before 2:00 PM Pacific normally ship the same business day. You will receive a confirmation email immediately and a tracking email once your order leaves our facility.
How long does delivery take? Standard delivery to the contiguous US usually takes 2–6 business days after dispatch. Alaska and Hawaii typically take 5–10 business days. Military mail and Puerto Rico can be longer depending on the postal service. Tracking updates are available on your parcel’s carrier page.
Returns & Warranty
How long do I have to return something? Most items can be returned within 45 days of delivery for a refund, provided they are unused, in original condition and packaging, with all parts, accessories, and manuals. Proof of purchase is required.
What items cannot be returned? For hygiene and safety reasons, some items may not be returnable once opened. Clearance and final-sale items are sold as-is. Cut-to-length cables and custom-configured units are non-returnable. Exclusions are noted on the product page.
How do I start a return? Email support@meshhubgear.com with your order number and reason before shipping anything back. We will provide instructions and the return address. Items sent without authorization may not be accepted.
Shipping & Setup
How much does shipping cost? Standard shipping is free on orders over $75 within the contiguous United States. Orders under $75 ship for a flat $6.95. Expedited services and shipments to Alaska, Hawaii, Puerto Rico, and military addresses are quoted live at checkout.
Where we ship. We currently ship within the United States, including Alaska and Hawaii. We do not ship large items to PO boxes. For delivery outside the US, contact us before ordering.
Order processing. Orders are processed Monday–Friday, excluding US holidays. Most in-stock orders dispatch within 1–2 business days; busy periods may take slightly longer. You’ll get a confirmation email at purchase and a tracking email once it ships.
Products & Compatibility
What is a mesh Wi-Fi system? A mesh system consists of a main router and satellite nodes that work as one network, all sharing the same Wi-Fi name and password. Devices automatically switch between nodes as you move around your home. This is different from a traditional setup with one router — mesh systems provide more consistent coverage across larger or multi-story homes.
What is Wi-Fi 6 (802.11ax)? Wi-Fi 6 is the latest Wi-Fi standard, significantly faster and more efficient than Wi-Fi 5. It improves performance in crowded networks (apartments, offices) and with many connected devices. To use Wi-Fi 6 you need both a Wi-Fi 6 router and Wi-Fi 6 devices (phones, laptops, etc.). Older devices will still work but will not get Wi-Fi 6 speeds.
What is Wi-Fi 5 (802.11ac)? Wi-Fi 5 is the previous standard, still widely used and faster than Wi-Fi 4. It is a good choice for most homes and supports a large number of devices. Newer devices generally support Wi-Fi 5 or better.
Can I use your router with my modem? Most routers and access points work with any standard modem (cable, fiber, or DSL). If you are unsure about compatibility with your ISP’s equipment, email us at support@meshhubgear.com before ordering with your modem model number and internet service type, and we can confirm it will work.
Didn’t find what you need?
Our support team is here to help. Reach out directly with any questions about your order, product, or account.
Email: support@meshhubgear.com
Phone: 714-325-9204
Mail: MeshHubGear, 2566 Sherwood St #11a, Las Vegas, NV 89109, USA